With 20+ years experience coaching and leading, we bring you the Lean Sigma principles, concepts and tools for improvement. We also focus on the key leadership values, behaviours and employee engagement skills that help drive cultural change and improved results, because change is more about emotions and the mind-set than tools.
Like a fitness coach for business, we help you get from where you are now, to where you want to be, and become operationally and financially fitter, stronger and healthier. We understand that profits and performance are only the outputs of an overall system. We therefore take a holistic approach to creating a better system for quality, efficiency and delivering superior value for customers using a scientific and experimental approach.
Better performance and results is also driven from having a purpose, creating standardised processes and developing people. Our approach aims to create alignment to the purpose and for people to learn, grow, be empowered for change and have a voice. Why? because people are the engine behind improvement and ‘engaged’ people make the difference to delivering an exceptional customer experience and improved results in Safety, Quality, Costs & Delivery. Read Me
It is a win for customers, the business and employees, and we act as a catalyst to turn on the ignition and move towards the vision and goals. Our guiding model and framework for SYSTEM improvement pivots around 6 key imperatives for business success:-
CUSTOMER, PURPOSE, PROCESSES, PEOPLE, PERFORMANCE & RESULTS
which distills down to:-
- Service Excellence mind-set and Customer WOW!
- Clarity of vision & constancy of purpose (The big Why shared)
- People aligned Processes & Systems (Value Streams that Flow & Add value)
- Inspired Leadership (Trust Factor & serve the value adders)
- Engaged People (Mind, Body, Heart & Spirit that want to improve)
- Better Performance in SQCDP & Business Results
"We understand that people are at the ‘heart of change and improvement’ and we develop, train, lead, inspire and coach people to meet their potential in line with a common and aligned Business Vision”
We offer many services to support the goal of business improvement and cultural change. We can facilitate blue sky visioning workshops, strategy deployment, guide you on a road-map for the lean journey, provide a lean business assessment or deliver training to your leaders and teams to help them better understand how to improve processes and lead change as Lean Leaders.
We have many training options available including the 1 or 2 day Lean Sigma Awareness, 3 or 4 day Lean Coach and the more advanced and in depth Lean Leadership Academy. We can also provide training on problem solving and troubleshooting or create a bespoke team building day with learning, fun, challenges, and action planning. However, if you prefer a more ‘hands on’ practical approach, we can run a value stream diagnostic workshop, a rapid improvement event or provide ‘coaching and support’ to guide, challenge and mentor you as required.
How you work with us is your choice. We are flexible, adaptable and will always aim to meet and surpass your expectations. You can even elect to have us as your coaches from afar. This means you get us ‘on call’ for various matters, such as presentation materials, implementation advice, or simply just to bounce some ideas around or provide some specific advice on a project.
Our focus is to make things easier, simpler, better, faster and cheaper with a focus on
CUSTOMER • PURPOSE • PROCESSES • PEOPLE • PERFORMANCE • RESULTS
We are not a silver bullet, but we do act as catalysts for accelerated change and help challenge self limiting beliefs and paradigms to "think, see differently‘ and open up new possibilities”
We have worked within telecommunications companies and bring this understanding of a complex environment. ...
We have a wealth of knowledge in applying Lean to Manufacturing & Assembly Businesses. ...
We have worked in and for various Government agencies and departments ...
We have worked for suppliers of large Mining Equipment to improve their processes and approach to improvement. ...
We have experience in Banks working on different Business Improvement projects and processes to improve Customer experience. ...
We have delivered training within Education and continue to support this area. ...
We have significant ongoing engagements with Medical Services using both Lean & Six Sigma approaches. ...
We are highly experienced in the Defence sector and continue to support in aircraft, ground support and logistics. ...
One of our strengths lies in bringing a team of individuals together to raise awareness on the bigger picture issues with a cohesive team approach. We facilitate thoughts, frustrations, ideas, suggestions and empower people to take action and improve their own part of the process to improve the whole. (Synergy 2+2 = 5)
We help frame the problems, create common SMART goals, and work together to achieve those goals through structured problem solving using a systematic proven and scientific approach (PDCA and DMAIC). Because ultimately business Improvement is about understanding the key problems affecting performance and using team based root cause problem solving and focused action to improve the situation.
We also look at the whole ‘End to End’ process and system for delivering value to customers. We seek to understand it, measure it, analyse it and find the waste and variation that causes delays, bottlenecks, additional costs, rework, scrap, work around’s and customer dissatisfaction / disengaged & frustrated employees.
Each of our professional coaches has personally led and successfully delivered significant change and improvement in many different businesses, sectors and industries and can often see what you can’t see, as well as share best practice from other industries.
Our expertise is centred upon an in-depth knowledge and practical application of the Toyota Business System, Six Sigma Process improvement and Service Excellence methodologies and we constantly learn as we deploy bespoke solutions for our clients and build positive relationships for mutual benefit.
- We focus on the inner game as much as the outer game
- We apply our knowledge and experience to your business, in your business
- We help you implement at the front line, not just deliver some training
- We engage and collaborate with both Leaders and frontline teams
- We don’t just give theory, we lead, teach, coach and inspire people
- We support implementation to get results
- We look ‘end to end’ and help you finding the ‘Quick wins’
- We help engage people with inspiration from sport & high performance
- We have been in your shoes as leaders and coaches
- We inspire with a service mind-set for excellence
- We also offer online training and coaching support
- We can often provide a ROI from one workshop
- You can purchase our training materials for your own use
- We find the path of least resistance to improve People, Processes & Performance